Vilas Dhivare

About Vilas Dhivare

Experienced management professional with a strong track record in operations, project execution, workforce and cost management, vendor coordination, and data analytics. I specialize in designing complex workflows, optimizing processes, and leading cross-functional teams with a data-driven approach to enhance efficiency and performance.

Experience

1. Senior Manager Cx Analytics and Operations

   Cactus Communications

   Apr 2020 — Present · Mumbai, IN

   Strategically align teams with business objectives to boost productivity throughAI-powered workow optimization and cost-eective solutions. Lead andmanage teams to improve planning, reporting, and operations, fosteringcollaboration and operational eciency.2. Facilitate alignment of goals and expectations among cross-functionalstakeholders, from Customer Service, Delivery Operations, Product & Technology, Business Intelligence, Marketing, and other leaders.3. Drive continuous improvements by developing and overseeing processes forplanning and operations, tracking key metrics in real time, and aligningperformance with business goals through ecient data management, KPIvalidation, and streamlined workows.4. Spearhead the enhancement of data reporting and analytics by eectivelymanaging large datasets, deriving actionable insights, and transforming complexdata into clear, impactful visualizations using advanced tools like SQL, Power BI,Tableau, and Microsoft Excel.

Education

• University of Mumbai

  Bachelor of Science (BSc), Science

  1993 — 1996

Skills

• Team Management
• Bpo
• Sql
• Microsoft Excel
• Html
• Management
• Microsoft Office
• Workforce Management
• Vba
• Business Analysis
• Analysis
• Sales
• Leadership
• Mis
• Schedule Control
• E-Commerce
• Business Strategy
• Access
• Operations Management
• Programming
• Macro
• Opex
• Google Adwords
• Digital Marketing