Rama Vikyath Santhosh

About Rama Vikyath Santhosh

At Amazon, we have revolutionized data-driven operational strategies to enhance team performance, achieving significant productivity gains for over 100 data associates worldwide. Embracing a role as an Operations Manager, my proficiency in ML data workflows and data analysis underpins the success of product launches and service level targets, ensuring efficient delivery across diverse teams.Previously at MediaMint, our team\'s productivity soared by 15% following my initiative to cross-train members, showcasing my commitment to continuous improvement and excellence. With a focus on coaching and customer feedback, we\'ve established a culture of empowerment, where innovation and mentorship drive the pursuit of operational excellence and informed service enhancements.

Experience

1. Manager

   Amazon

   Apr 2024 — Present · Hyderabad, IN

   Managed teams of 20-50 associates, overall team and individual performance management, mentorship, capacity planning, delivery, reporting and adherence to tasks, volume, and quality.• Proficiency in ML data workflows, data collection methodologies, and ML data analysis.• Undertook projects related to product launch, bug fixes, and user acceptance testing for efforts at worldwide level that enhanced productivity and delivery for more than 100+ data associates.• Manage weekly service level delivery targets and make sure productivity is maximized through team performance analysis, training, monitoring and feedback.• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.• Simplification of large size data on Microsoft Excel spreadsheets, submit and monitor tickets, and monitor productivity bottlenecks.• Give direct reports frequent, official, and informal feedback, ensuring ideal degree of productivity and efficiency is attained.• Developed add-on tools in partnership with process excellence team, tech team and associates to improve productivity by ~20%.• Analyze performance results and implement improvements through objective coaching and counseling team.• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.• Accomplished multiple tasks within established time-frames.

Education

• 1% Club

  1% Club, 1% club finance

• Chaitanya Bharathi Institute Of Technology

  Bachelor of Education - BEd, Computer Science