Viktor Zborovsky

Independent IT Contractor @Independent It Consultant Contractor

North Vancouver, BC, CA

Delivered solutions and technical support:•Consulted and assisted customers on site, via telephone, Skype, email, as well as desktop sharing remote sessions (RDP, GoToMeeting, LogMeIn, TeamViewer) in servicing and fixing hardware and software issues;•New OS deployment: PC groups conversion, migration (MS SCCM) and refreshing; •Implemented Virtual Private Networks, set up and configured Wireless Access Points•Provided user workstation support, maintenance, patching and troubleshooting, virus and malware removal and data backup/recovery;•Evaluated, recommended, ordered and installed new systems, networking hardware, and software. Built servers from the components, fixed PCs, Macs and portable computers; •Configured and deployed production and testing physical and virtual environments utilizing MS Hyper-V and VMware ESX/ESXi OS-level Hypervisors; •Provided operational support and server monitoring, general server and workstation maintenance, troubleshooting, tuning, optimization, and patching;•Performed technical support in setting up the Point Of Sale systems ensuring overall network equipment connectivity and integrity;• Responded to customer technical support requests; Supported customers during the installations and upgrades of Document Management Software (FileHold Inc.)•Created test scripts for QA test cases and performed various types of software testing. Documented the discovered issues by writing and submitting the bug reports using Bugzilla and Microsoft Team Foundation Server

Kyiv National University of Technologies and Design (KNUTD)

MSEE

EXTRANC Technologies Inc., Computer College

MCSE; MCDBA; CCNA: Oracle9i Database AA; SCSA

Cambridge College of Technology

MCSE, MCP+I

HiTek Computer School

Certificate in Software QA and Software Testing