Viktor Vajda
Principal Technical Support Engineer @Zuora
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WORK HISTORY
Principal Technical Support Engineer @Zuora
London, GB
Advanced support of Zuora\'s one-of-a-kind, cloud-based subscription billing platform.Responsibilities include- In-depth application support- Troubleshooting payment gateway integrations (Authorize.net, PayPal, WorldPay, Stripe, Adyen, Stripe, Braintree, GoCardless, GlobalCollect, Vantiv etc)- Investigating incidents related to platform performance- Triaging and escalating cases for level 3 (infrastructure & development)- Global incident management, helping to drive critical issues to resolution- Troubleshooting SOAP & REST APIs- SPOC duties for handling our largest, most critical customers- Mentoring for new colleagues
EDUCATION
Eötvös Loránd University
Certificate, Computer & Information Sciences
SKILLS
ABOUT VIKTOR VAJDA
Experienced IT / ICT Support SpecialistSpecialties: IT / ICT support on 1st, 2nd, 3rd level in various fields (server, desktop, application, OS, database, telephony)
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