Vikram S.
| Enabling AI-Driven Infrastructure Innovation | Delivering Seamless Customer Experiences | Empowering Digital Workforces |
- Role
- Global Service Delivery Leader at HCLTech
- Location
- Fairfax, VA, US
- LinkedIn followers
- 500 followers
About Vikram S.
Global infrastructure and service delivery leader with 20+ years driving large-scale IT…
Experience
Global Service Delivery Leader
Feb 2022 — Present · US
Education
Sikkim Manipal University (SMU)
Master of Business Administration (M.B.A.), Project Management
2013 — 2016
University of Maryland - Robert H. Smith School of Business
Certificate in Artificial Intelligence and Career Empowerment
Indira Gandhi National Open University
Post Graduate Diploma, International Business Operations
2012 — 2014
Skills
- Lean Fundamentals
- Strategy
- Management Information Systems (Mis)
- Analytics
- Client Account Management
- Team Leadership
- Crm
- Itil
- People Management
- Team Management
- Key Account Managment
- Vendor Management
- Service Delivery
- Technical Support
- Business Analysis
- Six Sigma
- Continuous Improvement
- Customer Relationship Management (Crm)
- Program Management
- Management
- Team Building
- Business Process Outsourcing (Bpo)
- Operations Managment
- Pmp
- Leadership
- Account Management
- Change Management
- Contact Center Managment
- Bpo
- Continuous Process Improvement
- Business Process Improvement
- Business Development
- Project Management
- Outsourcing
- Operations Management
- Business Process
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