Vikrant Zaveri

About Vikrant Zaveri

A competent professional with 14+ years of qualitative experience in the field of Trade…

Experience

1. Client Services Account Manager

   JPMorganChase

   Jul 2023 — Present · New Delhi, IN

   Client Service Account Manager managing and supporting client servicing for treasury services.Actively managing a number of identified top tier clients including Large Corporate and multinational corporations and support their banking needs.Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams; Visit Clients regularly and identify opportunities to improve product adoption across various products.Conduct regular Service reviews meetings and address complex inquiries and concerns from clients; Support various transformations initiatives to enrich client experience.Track and understand impact of the regulatory changes on clients and proactively work with them to comply with the same.Managing KPIs, metrics and country business objectives.Partnering with RMs and Sales team with servicing and providing necessary support for customers, acting as focal point of contact for customer servicing and transaction management needs, directing request, or acting as referral point to the appropriate execution team; Recognising and collaborating with sales team on additional business opportunities.Engaging clients with latest market and regulatory updates, providing digitisation and latest product offerings to customers.

Education

• Mumbai University Mumbai

  Bachelor of Commerce - BCom