Vikrant Verma

About Vikrant Verma

Proficient IT and Telecom Engineering Specialist with 10+ years of experience. Expertise in both technical troubleshooting and customer service to deliver exceptional user support. Assistant Manager, Team- Leader and a member having consistently praised for Analytical abilities. Sound knowledge and experience in IT, Packet Core Services, Charging/Billing, VAS, NSS and GSM technologies.SKILLS • Platforms: Redhat Linux, Kubernetes, Docker, Microsoft and AIX • Tools: Packet Core Nodes SGSN,GGSN,MME for Multiple Vendors like Ericsson Cisco Huawei, M2M IOT Enterprise Solution, POC Validation & Testing, SQL-Developer, Service-NOW, Wireshark Network analyzer, Manage Engine – Applications Manager, SOAP-UI, Rest API Testing, Jenkins, Graphana, Kibana-ELK • Working experience of Linux/Unix OS administration, Shell Scripting and Oracle-SQL• Working Knowledge of BSS/OSS products such as STL BSS Stack – Billing and Revenue Management, Work Order Management, Work Force Management, Service-Provisioning, CRM, Campaign, Loyalty and Retention, Channel Partner Management, Interconnect, Product Catalogue, Policy Control. PCRF, OCS, GGSN and Mediation. • Working experience on Packet Core Nodes SGSN,GGSN,MME for Multiple Vendors like Ericsson Cisco Huawei, M2M IOT Enterprise Solution, OCS and Diameter call flows • Working experience of debugging SOAP and REST APIs • Knowledge of Dev-Ops and Cloud Ops (GCP and AWS) technologies • Analytical skills of troubleshooting and Debugging• We are responsible for configuration, testing and troubleshooting of private APN on CISCO PGW. • Hands-on experience on CISCO and Huawei PGW for APN related traces and troubleshooting. • Working on TCP/UDP communication and analyzing logs using wire shark software tool. • Handling end to end connectivity between MME, PGW, cisco routers, firewalls to live the private apn. • Having hands-on experience on Ericson, Huawei, Nokia, ZTE SGSN’s/MME. • Having sound knowledge of troubleshooting of 2G/3G/4G issues and call flow.• Having sound knowledge of Radius and diameter authentication techniques which are mainly used to authenticate IOT devices before initiating communication with server. • MPLS- Working with Vodafone MPLS network troubleshooting and support. • Ping and tracer route from Vodafone VAG router towards customer data center. • Worked on CISCO, JUNIPER routers for troubleshooting of link down issue, packet drop issue, latency issue for various enterprise customers and bank customers.

Experience

1. Technical Lead

   Skyvera

   Nov 2025 — Present

Education

• Ambedkar Polytechnic Delhi

  3-year Diploma, Electronics Engineering

• Guru Tegh Bahadur Institute Of Technology

  Engineer’s Degree, Electronics and Communications Engineering

  2012 — 2015