Vikrant Sharma
Operation Management || Service Delivery || Account Management || Project Management
- Role
- Operations Manager - Noc at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vikrant Sharma
Seasoned Operations Leader with 17+ years of expertise in Program Management, Service…
Experience
Operations Manager - Noc
Apr 2024 — Present · Lucknow, IN
Led 24x7 NOC Operations across South Africa, Eurasia, and North America, managing a 41-member team (Onsite & Offsite) across L1, L2, and L3 support levels. Managed a diverse range of network technologies, including LAN, SD-WAN, SD-WAN Security, WLAN, and Load Balancers to ensure high availability and performance. Led deployment and maintenance of critical network devices, including Fortinet SD-WAN, Cisco 9300X & 9200L network switches, Cisco C91361-E & Air-AP18521-E-K9 Wireless Access Points, and multiple legacy devices for Sasol Limited. Implemented best practices for network monitoring, incident response, and change management, ensuring proactive issue resolution and adherence to SLAs. Optimized network operations by improving service delivery, security compliance, and configuration management across multi-region infrastructures. Drove continuous improvement initiatives, streamlining processes to enhance efficiency, reduce downtime, and improve overall network performance.
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