Vikrant Reineu
Learning and Development | Associate Director Sales and CS Training | Function Head | Customer Experience | Sales Enablement | Instructional Designing | BPO/KPO | Fintech | FSI | Process Excellence
- Role
- Associate Director Sales and Cs Enablement at Razorpay
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikrant Reineu
With over two decades of experience in Learning & Development and Project/Program Management, I bring a proven record of leading high‑performing teams, driving operational excellence, and delivering large‑scale transformation initiatives. I am confident that my expertise and leadership approach align strongly with an organization’s commitment to excellence and innovation.Throughout my career, I have successfully led initiatives that significantly impacted sales, operations, and service delivery. My hands‑on experience in large‑scale deployments, data‑driven decision‑making, learning innovation, automation, and regulatory compliance positions me well to contribute meaningfully to your strategic goals.Key achievements include:• Designed and developed 500+ functional training programs aligned with proprietary and partner standards.• Produced zero‑cost media content that increased product/solution sales and enhanced learning experience by over 25%.• Built end‑to‑end Learning & Development divisions from the ground up, including scalable frameworks, processes, and long‑term strategies.• Consistently maintained 98% throughput and a 4.75/5 learner experience score across nearly two decades of deployments.• Led end‑to‑end project management for LMS/LMX, CRM, and HRMS implementations.• Drove digital, service, and process excellence initiatives, including improving merchant onboarding efficiency by 30% through workflow redesign and automation.• Trained learners annually across proprietary, banking, partner, and enterprise client ecosystems.• Reduced customer churn by 30% through targeted learning interventions that improved onboarding and service experience.• Successfully migrated 75+ processes across Brazil, the US, China, Spain, and the Philippines, achieving 100% of targets within 3–6 months.My passion for developing people, building scalable systems, and enabling organizational growth—combined with my resilience and adaptability—makes me a strong fit for a dynamic, forward‑thinking team. I am confident that my expertise in training strategy, quality development, stakeholder management, and performance improvement will contribute significantly to long‑term success.
Experience
Associate Director Sales and Cs Enablement
Apr 2024 — Present · Gurugram, IN
Education
Delhi University
Bachelor of Commerce (B.Com.), Accounting and Finance
1998 — 2001
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