Vikrant Kumar
Global Account Head - Training (Trust and Safety) @ Accenture | Trust and Safety Expertise
- Role
- Global Training Head (Associate Vice President) at Accenture
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vikrant Kumar
Seasoned Training & Development Leader with over 15 years of experience driving learning strategies, performance enhancement, and leadership development across global teams. Currently serving as an Account Head – Training at Wipro for Google’s Trust & Safety vertical, I lead training operations for employees across India, Austin and the Philippines. I specialize in building impactful onboarding journeys, continuous learning programs, and end-to-end L&D operations aligned with organizational goals.Dedicated to continuous improvement, the role emphasizes empowering teams through innovative strategies and fostering a culture of ethical responsibility. Contributions include streamlining processes and aligning organizational goals to deliver impactful client solutions. Committed to creating resilient teams that adapt to evolving challenges in trust and safety. Previously, I’ve led training functions at Concentrix, ISON BPO, Mphasis, and Tech Mahindra, managing high-impact portfolios for clients like YouTube, Uber Eats, Airtel, and Foodpanda. I’ve successfully executed large-scale ramp-ups, developed the Leader in Training (LIT) program, and consistently delivered KPI-driven outcomes in CSAT, nesting throughput, and quality scores. I’ve also been recognized with multiple awards such as “Star Performer” and “Best Trainer” for my contribution to training excellence and people growth.
Experience
Global Training Head (Associate Vice President)
Dec 2025 — Present
Education
JP Institute
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
2015 — 2017
CCS (Chaudhary Charan Singh)University
Bachelor of Arts (BA), English Language and Literature/Letters
2009 — 2011
Skills
- Vendor Management
- Employee Engagement
- Management
- Bpo
- Talent Management
- Talent Acquisition
- Training Needs Analysis
- Team Management
- Training
- Training Delivery
- Screening
- Performance Management
- Performance Appraisal
- Transition Management
- Soft Skills
- Team Leadership
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