Vikrant Kashyap

Senior Engineer @Wissen Infotech

Gurugram, IN

Working as a Senior Engineer IT with Wissen Infotech for Client JACOBS, Gurgaon, India. Handling a team of engineers for Day-to-day IT support, and coordination with different internal functional groups for smooth IT operations. • IT End-user Services & SLA Management by monitoring and reporting the IT Tickets for the entire India & Global users.Business Continuity – Providing appropriate solutions for WHF and WFO and planning the day to support them.• Prioritize resolving escalated tickets, which may be related to IT Operations, infrastructure, data center operations, hardware, and Software. the user awareness training & Ticket Analyses, and Reporting.• Engineering Software Administrator & managing installations, licenses, and troubleshooting issues related to software tools such as Autodesk, Bentley, ESRI, and others.• IT Support Specialist for Engineering Applications*: Focusing on resolving issues, managing software deployments, and ensuring that all software used by the engineering teams is operational.• Software License Manager*: Overseeing licensing compliance, monitoring software usage, and ensuring the right licenses are in place for applications like Autodesk and Trimble.

Delhi University

in B.Com Pass