Vikrant Kashyap
IT Prof Specialist, IT Infrastructure, IT Operation, Service Delivery, End User Support| Solution Oriented IT Professional
- Role
- Senior Engineer at Wissen Infotech
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vikrant Kashyap
Experienced Technical Lead in Enterprise IT Operations, IT Infrastructure, and Service…
Experience
Senior Engineer
Oct 2023 — Present · Gurugram, IN
Working as a Senior Engineer IT with Wissen Infotech for Client JACOBS, Gurgaon, India. Handling a team of engineers for Day-to-day IT support, and coordination with different internal functional groups for smooth IT operations. • IT End-user Services & SLA Management by monitoring and reporting the IT Tickets for the entire India & Global users.Business Continuity – Providing appropriate solutions for WHF and WFO and planning the day to support them.• Prioritize resolving escalated tickets, which may be related to IT Operations, infrastructure, data center operations, hardware, and Software. the user awareness training & Ticket Analyses, and Reporting.• Engineering Software Administrator & managing installations, licenses, and troubleshooting issues related to software tools such as Autodesk, Bentley, ESRI, and others.• IT Support Specialist for Engineering Applications*: Focusing on resolving issues, managing software deployments, and ensuring that all software used by the engineering teams is operational.• Software License Manager*: Overseeing licensing compliance, monitoring software usage, and ensuring the right licenses are in place for applications like Autodesk and Trimble.
Education
Delhi University
in B.Com Pass
1995 — 1998
Skills
- Microsoft Certified Professional
- Infrastructure
- IT Operations
- Dhcp
- Laptops
- Linux
- Firewalls
- IT Service Management
- Servers
- Itil
- Digital Imaging
- Disaster Recovery
- Virtualization
- Windows 2000
- Antivirus
- Dns
- Microsoft Office 2007
- Windows
- Domain Name System (Dns)
- Dynamic Host Configuration Protocol (Dhcp)
- Desktop Computers
- Client/Server
- Active Directory
- Windows Server
- Hardware
- Ip
- Norton Ghost
- Technical Support
- Computer Hardware
- Symantec Endpoint Protection
- Hp
- Solution Architecture
- Lotus Notes
- Vmware Esx
- Management
- Windows 7
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