Vikram Bangalore Shivaram

About Vikram Bangalore Shivaram

As a seasoned professional with over 20 years of experience in global operations, contract management, and product management, I am passionate about driving strategic transformations that deliver measurable business impact. My expertise lies in leading cross-functional teams, deploying cutting-edge technologies, and optimizing complex business processes to achieve operational excellence.In my current role as IW Program Lead at IBM, I spearheaded the rollout of intelligent workflow B&I and Order Management applications, impacting operations in 117 countries across EMEA. My strategic leadership has resulted in processing over $1 billion in transactions, reducing operational costs by 20% through AI integration, and achieving a 35% improvement in contract registration cycle times and cost savings exceeding 50 FTE over a span of 2 years in the billing and invoicing space with over 73k invoices released in 2024 through the automationI thrive in fast-paced, dynamic environments where I can leverage my deep understanding of strategic planning, agile methodologies, and end-to-end business processes to solve complex challenges. Whether it’s managing large-scale initiatives, optimizing resource allocation, or mentoring high-potential leaders, I am driven to deliver results that align with organizational objectives.Key Highlights:Transformative Leadership: Led global teams to implement innovative solutions, driving cost reductions and operational efficiencies.Strategic Vision: Proven ability to align business strategies with measurable outcomes, creating long-term value for stakeholders.AI-Driven Innovation: Extensive experience in integrating AI, RPA, and automation to streamline processes and reduce costs.Continuous Improvement: Advocated for agile methodologies and lean practices to foster a culture of organizational excellence.I am always open to connecting with like-minded professionals, exploring new opportunities, and contributing to transformative initiatives. Let’s collaborate to create impactful change!

Experience

1. Assc Vice President Services Delivery

   Deloitte

   Feb 2026 — Present · Bengaluru, IN

Education

• Bangalore University

  B.Com, Commerce,Marketing & Management

  2001 — 2004

• Sri Aurobindo Memorial School

  10th Grade

  1997 — 1998

Skills

• Thought Leadership
• Crm
• Customer Relationship Management (Crm)
• Shared Service Center
• Program Management
• Business Analysis
• Global Delivery
• Business Process Improvement
• Team Management
• Customer Relations
• Data Analysis
• Strategic Planning
• Process Improvement
• Cross-Functional Team Leadership
• Contract Management
• Project Delivery
• Offshore Project Management
• Project Management
• Customer Service
• Service Delivery Management
• Developing Client Relationships
• Pmo
• Pmp
• Six Sigma
• Financial Management
• Manage Client Relationships
• Vendor Management
• Management
• Analytics
• Operations Management
• Quality Assurance