Vikram Kumar
Management professional I Customer Experience, Process Excellence, Operations, Business Strategy, Project management I Ex - Snapdeal, WHJr., OYO, JSW
- Role
- Senior Manager - Customer Experience Design at Flipkart
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikram Kumar
With ~11 years of experience in Customer experience, operations, business strategy, and process excellence, I am a skilled manager with a MBA degree who can deliver impactful results in diverse domains and industries. Currently, I am working as a Senior Manager - Customer Experience Design at Snapdeal, where I am responsible for improving the customer and seller NPS score by understanding feedback, issues, and opportunities, and working on projects based on the feedback in coordination with cross-functional teams. I am handling customer expereice design projects resulting in finding ways to enhance the overall customer experience on our platform. Additionally, I am responsible for mapping and redesigning new processes, handling new initiatives and projects for improving existing processes, rolling out new features on the seller/buyer platform by coordinating with product, tech, business, and other stakeholders, and measuring effectiveness.
Experience
Senior Manager - Customer Experience Design
Nov 2024 — Present · Bengaluru, IN
Education
Patna Science College
12th, Science
2005 — 2007
Jawahar Navodaya Vidyalaya - JNV
High School, Science
2000 — 2005
Great Lakes Institute of Management
Master of Business Administration (M.B.A.), PGPM (Major in Operations, minor in Analytics & Marketing)
2016 — 2017
Ramaiah Institute Of Technology
Engineer's Degree, Chemical Engineering
2008 — 2012
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