Vikram Rajpal
Customer Support Manager at Cision | Driving CSAT, Service Excellence & Scaled Support Operations | Ex-Amazon, Dell | MBA | 20+ Years Experience
- Role
- Manager, Customer Support at Cision
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vikram Rajpal
Operations & Customer Service Manager | 20+ Years Driving Scale, Quality & Customer ExcellenceI help global organizations build high-performing operations teams, improve customer experience, and deliver measurable business outcomes.With 20+ years of leadership experience across Amazon, Dell, and global ITES organizations, I’ve led large, diverse teams (100+ professionals) and driven continuous improvement initiatives across operations, quality, and customer service. What I DeliverOperational Excellence: Predictable delivery, process optimization, and efficiency gainsCustomer Experience Leadership: Consistently exceeding CSAT and quality benchmarksPeople Leadership: Building engaged, high-performance teams with strong manager and employee satisfactionStakeholder Management: Partnering with global leadership, cross-functional teams, and clients Proven Impact67% defect reduction through quality improvement initiatives (2023)21% efficiency improvement via process optimization projects (2024)99% positive feedback in employee connections survey with 100% manager satisfactionMultiple awards and recognitions at Amazon and Dell for performance and team excellenceMy career spans global customer service, escalations management, operations leadership, and international business exposure, with hands-on experience across multiple geographies and business units.I’m passionate about scaling operations, developing leaders, and transforming customer support into a strategic business advantage.#OperationsManagement #CustomerServiceLeadership #OperationalExcellence#GlobalOperations #PeopleLeadership #ProcessImprovement #CustomerExperience#CustomerService #Leadership #ServiceExcellence #TeamManagement #BusinessExcellence #PeopleManagement
Experience
Manager, Customer Support
Feb 2026 — Present · Bengaluru, IN
Education
Kishinchand Chellaram (KC) College, Mumbai
Bachelor of Commerce - BCom
1998 — 2003
The ICFAI University, Dehradun
Master of Business Administration - MBA
2009 — 2011
Skills
- Analysis
- Leadership
- Customer Relationship Management (Crm)
- Performance Management
- Crm
- Services Delivery
- Partner Management
- Management
- Process Improvement
- Project Management
- Team Management
- Team Leadership
- Business Process Improvement
- People Management
- Transition Management
- Escalations Management
- Technical Recruiting
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