Vikram Yerrabhaneni

About Vikram Yerrabhaneni

Principal Product Manager leading AI‑driven analytics platforms for enterprise contact centers, transforming complex, high‑volume operational data into real‑time, trusted decisions at scale. I own the data and analytics strategy for Dynamics 365 Contact Center, spanning real‑time and historical analytics, reporting, and Copilot‑powered insights for mission‑critical environments.I bring deep technical strength across data architecture, analytics pipelines, semantic models, and performance at scale, paired with strong product leadership to modernize analytics platforms. My work improves data freshness, dashboard performance, and reliability for large enterprise customers, while shifting analytics beyond static reporting toward proactive, AI‑assisted operational intelligence surfacing insights, explaining performance, and guiding action through natural‑language interactions and recommendations.I partner closely with engineering and platform teams, as well as executive customers, to translate real operational challenges into durable product strategy, foundational architectural direction, and meaningful competitive differentiation. With deep domain expertise in contact center operations and analytics, I lead metric standardization, migration guidance, and competitive positioning against leading platforms.The analytics product I led powers complex, always‑on, high‑volume enterprise contact centers, engineered for extreme scale, performance, and reliability, with proven post‑deployment impact on analytics quality and operational decision‑making.I’m passionate about building scalable, trusted analytics platforms where AI meaningfully improves decision‑making, customer experience, and operational outcomes.

Experience

1. Principal Product Manager Ai & Analytics Customer Service Intelligence Dynamics 365

   Microsoft

   Mar 2021 — Present · Redmond, WA, US

   Dynamics 365 Contact Center | Customer ServiceLead the Data & Analytics strategy for Dynamics 365 Contact Center, owning real‑time and historical analytics, Power BI reporting, and AI‑driven insights for enterprise contact centers.Modernize the historical analytics architecture, improving data freshness, with a clear roadmap toward near‑real‑time decisioning for large‑scale customers.Deliver faster, scalable analytics experiences, enabling dashboards to support multi‑year historical data while improving performance in high‑volume environments.Champion AI‑driven analytics and Copilot experiences, introducing proactive insights, natural‑language Q&A, and intelligent recommendations for supervisors and operations leaders.Drive customer adoption and trust through executive briefings, onsite workshops, pilots, and go‑live readiness reviews, translating operational pain points into prioritized roadmap investments.Shape competitive positioning by benchmarking against leading platforms and establishing metric definitions and migration guidance that improve confidence during platform transitions.

Education

• Jobs in Tamil Nadu India

  Master's degree, Computer Science

  1997 — 2000

• University of Madras

  Bachelor of Commerce (B.Com.), Commerce

  1994 — 1997