Vikram Tanwar
\tTeam Management Work Force Management SLA Management Crisis Management Business Excellence Data Analysis and Interpretation Capacity Planning Forecasting
- Role
- Sr Manager Planning at iQor
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vikram Tanwar
Performance Driven Professional with experience of more than 11 years’ in Operations, Process Management and Work Force Management.Proficient in supervising team for running successful process operations & experience of developing procedures, service standards for business excellence. Adept in managing business operations with focus on top-line & bottom-line performance and expertise in determining company’s mission & strategic direction as conveyed through policies & corporate objectives. Skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of services as per the SLA. An enterprising leader with the ability to motivate personnel towards achieving organisational objectives and adhering to industry best practices.
Experience
Sr Manager Planning
Jan 2026 — Present · Noida, IN
Education
Ashoka Memorial Public School
10th
Ashoka Memorial Public School
12th
Ashok Memorial Public School
High School, Science
2002 — 2003
Veer Bahadur Singh Purvanchal University, Jaunpur
Bachelor of Arts
V.B.S Purvanchal University
Bachelor’s Degree, Arts
2003 — 2006
Skills
- Sla
- Leadership
- Team Leadership
- Customer Satisfaction
- Training
- Vendor Management
- Call Center
- Crisis Management
- Performance Management
- Crm
- Client Relations
- Management
- Process Management
- Operations Management
- Call Centers
- Operations Reviews
- Data Analysis
- Contact Centers
- Business Process Outsourcing (Bpo)
- Customer Relationship Management (Crm)
- Mis
- Employee Engagement
- Workforce Management
- Transition Management
- Service Delivery
- Business Analysis
- Management Information Systems (Mis)
- Customer Experience
- Metrics
- Solution Architecture
- Outsourcing
- Forecasting
- Quality Assurance
- Bpo
- Business Process Improvement
- Team Management
- Process Improvement
- Capacity Planning
- Interpreting Data
- Offshoring
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