Vikram Singh Yadav
Senior Area Manager (State Head)- Service (North Region States), Mahindra & Mahindra Ltd
- Role
- Area Manager (State Head) - Powerol Service (North Region States) at Mahindra Powerol Silent Generators
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Vikram Singh Yadav
Customer Service Expert | 29+Yrs Exp| Diesel Engines I Gas Engines I EV Charging I Solar…
Experience
Area Manager (State Head) - Powerol Service (North Region States)
Mahindra Powerol Silent Generators
Apr 2017 — Present · Chandigarh, IN
Spearheading End-to-End management and overseeing the service operations for Mahindra Powerol Products covering Retail, Telecom, Industrial & Institutional Segment in North Region states covering PB, HP, J&K, Ladakh.Key responsibilities include -Team Leadership to Manage & mentor - A large dealer network with 25+ Service dealer outlets employing, little less of 200 engineers with a team of Six Customer Care Managers & Executives team members (Direct Reporters)-Revenue growth (CAMC, Spares, New Business of Solar & DG End to End Logistics Solutions, INC Projects, Non-Mahindra DG CAMC, ECD (RECD, DFK), Retro fitments, DG Reconditioning\'s)-Driving improvements in customer service quality by ensuring timely resolution of service-related requests with onsite solutions, Minimizing MTTR to delight Customers in all in Retail, Telecom, Industrial & Institutional Segments-Dealer Network Engagement, Periodic reviews for development-Customer Connect & Engagement & enhancement in Customer Service Experience-Network readiness to meet & support latest CPCB-IV+ DG seamless Service Support requirement-Ensuring highest level of Governance & Compliance in entire functioning of the network-Collaborations among stake holders - Sales Team, OEM Team, Service Dealer, Customer care team-Commercial Hygiene - Timely offerings / Quotes, Service Certifications, Invoicing, Claims Validation / Approvals, Reconciliations & NDC, Dispute addressal & related coordination with stakeholders-Annual Policy deployment / KRA for self & for team with periodic reviews / Feedback & appraisals.
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