Vikram Singh Chauhan

About Vikram Singh Chauhan

A professional with expertise and understanding of setting up New businesses, Migration…

Experience

1. Program Manager

   Jio Platforms Limited Jpl

   Jan 2020 — Present · Mumbai, IN

   Head – Inhouse ProductsLead end-to-end program management for 20+ internal IT products.Develop and manage new and existing clients, create a roadmap for scaling the business.Define project scope, goals, and technical requirements in collaboration with stakeholders; develop detailed project plans, schedules, and resource allocations.Track program performance using KPIs and agile metrics, driving timely execution and quality delivery.Prioritize product backlogs based on velocity, effort estimation, and business impact to align with customer and organizational needs.Serve as Scrum Master, facilitating Agile ceremonies to optimize team collaboration and productivity.Partner with cross-functional teams to design scalable, high-quality IT solutions and develop executive dashboards for data-driven decision-making.Analyze product performance to inform continuous improvement and drive revenue growth.Head – Business Operations & QAManage multi-channel IT operations across mobile, web, and set-top box (STB) platforms, ensuring seamless end-to-end service delivery.Lead Operations, QA, and Testing teams through full SDLC cycles, optimizing processes for efficiency, cost control, and quality assurance.Coordinate internal resources and third-party vendors to guarantee flawless execution of IT projects.Collaborate with leadership to prioritize initiatives, define scope, budgets, timelines, and resource plans aligned with strategic objectives.Develop and enforce operational frameworks and SOPs to maintain compliance and operational excellence.Drive process improvements to reduce bottlenecks, enhance delivery speed, and elevate product quality.Manage portfolio roadmaps, including dependencies, risks, and resource management, to ensure alignment with business goals.Oversee Agile project management including user story creation, sprint planning, scope and budget tracking, facilitating on-time product releases.

Education

• Maharshi Dayanand University

  Master of Science (M.Sc.)

  2005 — 2007

• Chaudhary Charan Singh University

  Bachelor of Commerce (BCom)

  1992 — 1995

• IIMT

  PGDBM

  1995 — 1997

• University of Lucknow

  Bachelor of Laws (LLB)

Skills

• Service Delivery
• Client Co-Ordination
• Pl/Sql
• Pre-Sales
• IT Operations
• Test Planning
• Team Management
• Vendor Management
• Business Process Improvement
• Telecommunications
• Analysis
• Perl
• Software Project Management
• Crm
• Management
• Project Management
• Software Documentation
• Talent Acquisition
• Solution Architecture