Vikram Singh
Service Desk Lead.
- Role
- Service Desk Team Lead at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Vikram Singh
Results-driven Senior Analyst with 9+ years of experience across IT services, customer support, quality assurance, and performance improvement. Proven expertise in incident management, SLA governance, client escalations, and team leadership, currently serving as Quality Lead and Location Lead at HCL Technologies. Adept at managing L1 teams and SMEs, driving operational excellence, reducing incident backlogs, and ensuring adherence to SLAs. Strong stakeholder management skills with track record of handling high priority incidents implementing improvement plans, and enhancing customer satisfaction through structured modes of operation and continuous process improvement.
Experience
Service Desk Team Lead
Apr 2022 — Present · Lucknow, IN
Education
Rani Laxmi Bai Memorial School
12th, PCM
1992 — 2006
GREATER NOIDA INSTITUTE OF TECHNOLOGY, GREATER NOIDA
Master of Business Administration - MBA, Marketing/Marketing Management, General
2009 — 2011
University of Lucknow
B.com, Business/Commerce, General
2006 — 2009
Skills
- Customer Service
- Teamwork
- Team Management
- Management Information Systems (Mis)
- Marketing
- Accounting
- Vendor Management
- Management
- Team Building
- Microsoft Excel
- Talent Acquisition
- Mis
- Microsoft Office
- Sales
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