Vikram Singh
Strategic Application Support Leader | SLA Adherence | ITIL | Customer Satisfaction & Retention through product expansion in Automobile, Telecom & Healthcare
- Role
- Senior IT Officer at SITI Networks Ltd.
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vikram Singh
For the past 10 years, I’ve been helping businesses keep their systems running smoothly —…
Experience
Senior IT Officer
Dec 2021 — Present · Noida, IN
ensuring SLA-driven performance and high levels of Achieved and maintained 99.9% through proactive monitoring, root cause analysis (RCA), and structured incident escalation, directly enhancing service reliability for customers 2/3, fostering expertise in debugging, understanding business logic, and applying -() to facilitate rapid team onboarding and ensure consistent, efficient resolution processesCollaborated effectively with cross-functional teams (Sales, Finance, Legal) to streamline critical customer-facing workflows, including recharge, activation, and billing
Education
Indira Gandhi National Open University
Master's degree
2006 — 2009
Indira Gandhi National Open University
Master's degree
2006 — 2009
Delhi University
Bachelor's degree
2001 — 2004
Tamil Nadu Physical Education And Sports University
Postgraduate Degree
2011 — 2012
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