Vikram Singh
Head of Business Systems | Leading Enterprise Technology Transformation| Expert in Strategic Integration, Program Management, and Digital Innovation | Driving Operational Excellence Across Finance, HR, CX, Engg & Ops
- Role
- Air India Limited
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vikram Singh
With over two decades of expertise in identifying and resolving customer challenges, I excel at strengthening processes to elevate customer satisfaction and drive measurable results. As a seasoned multi-domain professional, I am known for crafting and executing strategies that enhance customer experience, optimize business performance, and deliver scalable solutions. My proven track record includes leading successful initiatives in database management, process improvement, quality enhancement, and revenue growth, all while maximizing profitability and fostering long-term customer loyalty
Experience
Present
Education
Parker Inter College, Moradabad
12th Standard, PCM
1995 — 2000
Hemwati Nandan Bahuguna Garhwal University
B.C.A, Computer Science
2000 — 2003
Indian Institute of Management, Kozhikode
Diploma, Strategic Management
Skills
- Management Information Systems (Mis)
- Analytics
- Process Management
- Performance Management
- Crm
- Telecommunications
- Analysis
- Team Management
- Analytical Skills
- Vas
- Vendor Management
- Service Delivery
- Business Analysis
- Customer Satisfaction
- Customer Relationship Management (Crm)
- Management
- Transition Management
- Offshoring
- Resource Management
- Sla
- Gsm
- Business Process Outsourcing (Bpo)
- Leadership
- Bpo
- Business Process Improvement
- Mis
- Employee Engagement
- Workforce Management
- Customer Experience
- Call Centers
- Project Management
- Retail
- Outsourcing
- Operations Management
- Customer Lifecycle Management
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