Vikram Singh
Swiggy ✅ EX < || ATS || Purple || Health kart || Flipkart || Warehouse operations || Supplies management || Data reporting || Material transportation || First Mile || Last Mile Operations || Dark store operations ||
- Role
- Fleet Operations Manager Last Mile at Swiggy
- Location
- Ludhiana, PB, IN
- LinkedIn followers
- 500 followers
About Vikram Singh
Motivated, organized, competitive, persistent, accomplished, superior judgment, takes…
Experience
Fleet Operations Manager Last Mile
Jul 2024 — Present · Ludhiana, IN
Working with swiggy as a Fleet Manager. Responsible for all the City first mile and last mile ops. Handling a fleet of about in Ludhiana all zones.• Oversee field operations, ensuring that all delivery processes run smoothly, on time, and in alignment with Swiggy’s standards.• Manage the performance and motivation of delivery partners (DPs), swiftly addressing operational challenges to ensure top-notch service.• Collaborate with restaurant partners to educate them on best practices, ensure timely order processing, and maintain high-quality standards for a customer-centric experience.• Use data-driven insights to monitor field performance, improve operational processes, and meet key KPIs and SLAs efficiently.• Gather on-ground insights and proactively recommend real-time product improvements to ensure Swiggy consistently delivers exceptional service and maintains the highest quality standards.• Create field strategies to solve operational bottlenecks at pick-up or drop-off hotspots, enhancing efficiency.• Proactively resolve delivery-related issues, always keeping customer satisfaction at the forefront.
Education
Lovely Professional University
Master of Business Administration - MBA, Human Resources Management and Services / Marketing
Guru Nanak Dev University, Amritsar
Bachelor's degree, Business/Commerce, General
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