Vikram Rao

Head Customer and Merchant Experience @ Payu Payments

Role
Head of Customer Experience at PayU
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Vikram Rao

25 plus years of experience in the Nonbanking Financial Services industry, Banking and Financial Services, Business Process Outsourcing. Worked in departments catering to Retail Banking Sales, Debt and Risk Management, Vendor and DSA management, Call Center Operations, Project Management, Reverse Migration Of Processes, Client Management and Engagements, P&L Management. Managed Leadership Roles and large teams in TCS, GE CountrywideGE Money / GE Capital and Citicorp.

Experience

  1. Head of Customer Experience

    PayU

    Jul 2021 — Present · Gurugram, IN

Education

  • Vignana Jyothi Institute of Management

    PGBDM

    1997 — 1999

  • Loyola Academy

    Bachelor of Commerce - B.Com Professional

    1994 — 1997

  • Kendriya Vidyalaya

    Commerce

    1989 — 1994

Skills

  • Client Management
  • Bad Debt Management
  • Field Collections Management
  • Call Centre Management

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Vikram Rao — Head of Customer Experience at PayU in Gurugram, HR, IN | Unifers