Vikram Polkar

About Vikram Polkar

Ambitious and adaptable person with a MBA Degree in Finance Field. Possessing strong interpersonal skills, I am eager to kickstart my career and contribute positively to a forward-thinking organization. With a solid foundation in Financial Sector, coupled with internships in Mutual Funds Industry, I am equipped with the skills necessary to thrive in a professional environment. Seeking an entry-level position where I can apply my knowledge, learn new skills, and grow both personally and professionally.\"

Experience

1. Assistant Manager - Retail Operations

   Axis Bank

   Jan 2026 — Present · Mumbai, IN

   As an Assistant Manager for Retail Operations and VKYC Officer, i am playing a pivotal role in bridging the gap between traditional retail excellence and modern digital banking compliance. This dual-responsibility position focuses on overseeing daily store operations while leading the Video Know Your Customer (VKYC) process to ensure seamless, paperless customer onboarding. Responsibility for managing a high-performing team, optimizing inventory, and maintaining premium service standards. On the digital front, acting as a certified VKYC Officer, conducting secure, real-time video interactions to verify customer identities, authenticate original documents (such as PAN and Aadhaar), and perform liveness checks in strict adherence to regulatory and AML (Anti-Money Laundering) guidelines. Expertise will be critical in mitigating fraud and ensuring data privacy during the Video-Based Customer Identification Process (V-CIP). Beyond compliance, leveraging my leadership skills to train staff on digital transformation trends, resolve complex customer grievances, and implement operational workflows that enhance efficiency. A blend of retail management prowess and a keen eye for detail required for digital auditing. By integrating these functions, help the organization achieve a \"digital-first\" retail environment that prioritizes speed, security, and customer delight. This role is a proactive professional with strong communication skills and a deep understanding of fintech compliance frameworks, dedicated to delivering a safe and frictionless end-to-end customer journey.

Education

• St. Francis Institute of Management & Research, Borivali (W)

  Master of Business Administration - MBA, Finance

• Shankar Narayan College of Arts & Commerce

  Bachelor of Commerce - BCom