Vikram N.

About Vikram N.

Digital Transformation Leader in pharmaceutical manufacturing, currently driving customer operations at Aligned Automation. I specialize in leading transformation initiatives that modernize manual and paper-driven processes into compliant, data-driven digital ecosystems. With end-to-end ownership of delivery, I operate at the intersection of business, technology, and operations—ensuring execution excellence while aligning with GxP, validation, and data integrity standards. My role extends beyond delivery management into building and running high-performing customer operations. I manage stakeholder relationships, oversee resource planning and capacity management, drive financial governance, and ensure consistent delivery performance across multiple workstreams. I am actively involved in resolving client escalations, strengthening governance frameworks, and enabling teams to deliver in a structured, compliant, and scalable manner. I also focus on establishing standardized processes, tracking mechanisms, and training initiatives to improve delivery maturity and operational efficiency. This includes driving performance management, optimizing resource utilization, and ensuring smooth onboarding and transitions within teams. My core strengths include program delivery, stakeholder management, operational excellence, process digitalization, governance, and team leadership. I bring a strong consulting mindset, combining strategic thinking with execution rigor to solve complex operational challenges in regulated environments. I am particularly passionate about building scalable delivery ecosystems that not only solve current business problems but also enable long-term digital maturity and sustained value creation.

Experience

1. Manager - Customer Operations

   Aligned Automation

   Apr 2025 — Present

   Driving end-to-end delivery and customer operations for digital transformation initiatives within pharmaceutical manufacturing environments. Leading cross-functional teams to design and implement compliant, scalable solutions that replace manual and paper-based processes with validated digital systems.Managing client engagements with a strong focus on delivery excellence, stakeholder alignment, and proactive resolution of escalations, while ensuring adherence to GxP, validation, and data integrity requirements.Enabling digital adoption by working closely with business and technical teams to translate operational needs into effective solutions, and by establishing structured processes, governance frameworks, and training programs to improve consistency, quality, and team capability.Continuously optimizing internal operations through standardization initiatives, tracking mechanisms, and performance management practices to enhance delivery efficiency and customer satisfaction.

Education

• THE BHAWANIPUR GUJARATI EDUCATION SOCIETY SCHOOL

  High School, Science

  2009 — 2011

• Dr. B. C. ROY ENGINEERING COLLEGE

  Bachelor of Technology - BTech, ELECTRONICS AND INSTRUMENTATION ENGINEERING

  2012 — 2016

Skills

• Bootstrap
• Data Entry
• Microsoft Office
• Css
• Teamwork
• Sql
• Project Management
• Html
• Javascript
• Social Networking
• Matlab
• Photoshop
• Management
• C
• Programming
• Adobe Photoshop
• Microsoft Excel
• Powerpoint
• Robotics
• Mysql
• Customer Service
• Microsoft Word
• Ethical Hacker
• Php
• Java
• Coding Languages
• Leadership