Vikram Mendiratta
GLOBAL IT OPERATIONS EXCELLENCE IT SERVICE MANAGEMENT
- Role
- Senior Technical Account Manager at Quess Corp Limited
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Vikram Mendiratta
At Quess Corp Limited, my tenure as Senior Technical Account Manager has been defined by a steadfast commitment to service delivery and process improvements. The focus has been on customer retention, contract renewal, and consistently meeting SLAs, which has strengthened our presence in both North and South India regions. Our team has successfully handled large deals, emphasizing customer satisfaction and P&L management. With expertise in IT project and program management, I have played a pivotal role in securing new contracts and managing attrition. This journey has been underpinned by ITIL principles, ensuring that we not only adhere to industry standards but also exceed client expectations through meticulous planning and execution. The goal is to create lasting partnerships and deliver unparalleled value to our stakeholders.
Experience
Senior Technical Account Manager
Dec 2018 — Present · Gurugram, IN
Managed a 20 CR+ portfolio as a Senior Service Delivery Manager at Quess Corp Limited, driving new business and revenue generation in current accounts.• Oversaw service delivery for multiple high-profile clients, ensuring client satisfaction and retention.• Collaborated with cross-functional teams to streamline processes and improve overall service quality.
Education
Dhanpat Mal Virmani School
12th, Business/Commerce, General
1999 — 2002
Delhi University
Bachelor of Commerce - BCom, Commerce
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