Vikram Malviya

About Vikram Malviya

Demonstrated expertise in troubleshooting and managing Linux-based cloud platforms, ensuring optimal performance and reliability-Managed IMS VOLTE networks and cloud for /UPF/NRF/NSSF) to streamline operations- Applied expertise in 5G-SA NRF/NSSF Registrations and 5GC-SA call flow, contributing to the smooth functioning of the network.Implemented knowledge of 5G slicing and 5G N2/Xn Handover, optimizing network efficiency and performance-Utilized Wireshark, tracing techniques, and PCAP analysis to troubleshoot network issues and ensure seamless operations-Demonstrated expertise in network protocols (SIP, DIAM, H.248, DHCP, HTTP2) and interfaces (Cx, ISC, Ic, Mj, Mw, Mx, Gm, Rx, Mr, Sh. Mr) to enhance network performance and reliability-Served in managing various IMS nodes including Proxy, Interrogating, Serving CF, SBC, MGCF, TAS, and MRF, ensuring their seamless operations- Analyzed SIP traces using Wireshark Analysis Tool and TRL (Transition Log), contributing to issue resolution and network optimization- Captured and analyzed PCAPs, logs, CDRs, and TRLs, while performing L1/L2 test cases, ensuring network performance and reliability-Managed core IMS VOLTE operations and spearheaded configuration changes in live/production nodes, ensuring optimal network performance- Possessed basic knowledge of Kubernetes/Docker, contributing to a deeper understanding and potential utilization of these technologies-Dealt with customer complaints in VOLTE Network, resolving issues and ensuring customer satisfaction-Executed change implementation and testing, ensuring accurate implementation of changes and assessing their impact, contributing to network stability and reliability-Handled all configuration changes/XML File changes of all IMS nodes, ensuring smooth and efficient operations- Provided continuous support in VVM Network domain for 24/7 operation-Identified and analyzed faults, troubleshot issues, and dispatched necessary support to other teams- Ensured execution of operations and maintenance routines for the NOC team- Handled nodes from NOKIA, Radisys, NOKIA-SBC, ALU, GENBAND, and conducted sanity testing and switch over activities- Conducted IMS (VoLTE) call testing and prepared MOP for various activities- Actively involved in undercloud and overcloud activities to ensure the integrity of all compute and instances- Successfully managed individual customer complaints and trouble ticket (IM) management- Prepared weekly presentations and provided KPI performance reports to the management team as required.

Experience

1. Technical Lead

   HCLTech

   Feb 2026 — Present · Hyderabad, IN

Education

• JIET Group of Institutions Jodhpur

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

• Jodhpur Institute of Engineering and Technology (JIET)

  B.Tech/B.E.