Vikram Kumar
Strategic Business Leader | VP & India Head Operations, GCC Operations, Strategy & Transformation Dynamic and results-driven executive with 25+ years of proven success in leading large-scale Business Operations.
- Role
- Vice President (Head) Integrated Business Services at Fiserv
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikram Kumar
STRATEGIC BUSINESS LEADER | VP Client Technical Services (INDIA HEAD) – GLOBAL CAPABILITY CENTRE OPERATIONS | TRANSFORMATION LEADERAccomplished global operations executive with 25+ years of impact across Financial Services, HR Operations, Shared Services, and Technology-enabled delivery. Proven India-country leadership experience in scaling GCCs, managing large P&L/BPM units, building multi-tower shared services, and driving transformation across Operations, HR, Finance, Client Services, Risk, and Automation.Successfully led India operations of associates, expanded multi-region delivery centers, and built Centers of Excellence across Financial Shared Services, Cards Operations, Disputes, Technical Services, HR Ops, Payroll, and Benefits Administration. Known for scaling businesses from inception to employees, leading global transitions, strengthening risk governance, and creating operational excellence frameworks that deliver cost efficiency, client satisfaction, and high-performing teams.Renowned for cross-functional leadership across O2C, AP/AR, Billing, Collections, Cards Implementations, Technical Services, Fraud & Risk Operations, AI/RPA Automation, and Quality Management. Trusted partner to CXOs globally, recognized for building India-level leadership impact, culture transformation, and consistent enterprise value creation.VP – Financial Shared Services & Client Delivery | Transformation ArchitectAs a core member of the India Leadership Team, I spearhead end-to-end Financial Back-Office and Client Services Operations across NCR, Pune, and Bangalore, leading a 700-member organization that delivers seamless, high-quality outcomes in partnership with global stakeholders and account executives. My portfolio spans 60% non-tech and 40% tech operations, driving strategic value across functions.Scope of Leadership:• Lead Financial Shared Services across AP, AR, Invoicing, Vendor Management, Payments, Billing, Collections & Reporting.• Create and Manage KPIs to achieve client excellence• Partner with India Sales to expand capabilities and drive portfolio growth.• Collaborate with Data Analytics & Intelligent Automation teams to elevate business delivery.• Drive strategic planning and execution of long-range transformation aligned with enterprise vision.• Champion operational excellence through continuous ideation, data-driven insights, and process optimization.• Being a Cost Centre (GCC) leader, oversee financial management and cost control initiatives.• Architect Learning & Development frameworks to nurture world-class talent.
Experience
Vice President (Head) Integrated Business Services
Jan 2021 — Present · Gurugram, IN
Lead India level operations center for Fiserv Inc which offers services like financial shared services, digital payment operations, technical product services to support clients, performance analytics for banks and financial institutions, banking back office operations, application operations, configuration and implementations, disputes and chargebacks, check processing and other corporate functions.
Education
University of Jammu
Bachelor's degree, Economics
University of Jammu
Master's degree, Industrial and Organizational Psychology
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