Vikram G
Product Adoption Specialist | Product Consultant | SaaS | Customer Onboarding & Implementation
- Role
- Associate - Product Adoption at Freshworks
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Vikram G
I specialize in scaling complex SaaS products for mid-market & enterprise markets,…
Experience
Associate - Product Adoption
May 2024 — Present · Chennai, IN
Delivered personalised onboarding sessions to new customers, aligning product functionality with business use cases to drive adoption and customer satisfaction.•Increased product adoption by 80% and reduced average onboarding time by 30% by streamliningimplementation processes and automating setup workflows.•Facilitated customer onboarding webinars and one-on-one sessions, offering proactive support during product setup and early-stage usage to ensure customer success.•Achieved a 95% activation rate within the first 30 days by implementing structured onboarding frameworks and value-based engagement strategies.•Tracked and analysed product adoption metrics for a portfolio of 350+ accounts, using insights to drive engagement and optimise the onboarding lifecycle.•Collected customer feedback to identify usability patterns and implement process improvements, leading to an 87% increase in retention.•Acted as a strategic advisor to new clients, guiding them through onboarding milestones and ensuringalignment with long-term business objectives.•Collaborated cross-functionally with Sales, Support, and Customer Success teams to deliver seamless handoffs and ensure continuity across the customer journey
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