Vikram Dahiya

About Vikram Dahiya

10+ years of experience in the collection field— from the first bounce to the final…

Experience

1. Collections Manager

   GyanDhan

   Sep 2022 — Present · Saket, IN

   Identifying new logics & strategies to maximize the performance across the collection bucketCollaborated with legal resources and recovery teams to manage default issues.Collection agency drive and work for timely payments and regular follow-ups with agencies.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Created and managed budgets for travel, training and teambuilding activities.Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.OPY Monitored payments due from clients and promptly contacted clients with past-due payments.Strategy-making, team-driven and getting a resolution in collections of educational loans.Timely coordination with partner institutes to close overdue accounts on time as per our agreementsAssign work to team members and make sure they\'ll deliver the targetsManage the team and trained them to make new strategies for collection in difficult accountsRoll back overdue accounts and get their payments on trackProvides training and coaching to all team members.Heading Legal activities for Sec 25 PASA and arbitration.Overseeing staff members and ensuring the accurate and timely payments of customers.Setting payment collection goals and targets for the department and achieving the same.Negotiating with customers in cases when non-payment occurs.Training and mentoring of staff members in the collections department.Reached out customers to collect outstanding payments via one-time or negotiated installment methods.Reviewed candidate resumes and scheduled and interviewed potential new hires.Set goals for performance and deadlines to comply with company plans and vision

Education

• Adarsh Computer Education Center

  Software and Hardware, Computer Software and Media Applications

• HBSE

  10th

  2011 — 2012

• Indira Gandhi National Open University

  Bachelor of Arts - BA, Political Science and Government

• Haryana Board School Education

  12th , Commerce

  2013 — 2014