Vikram Budhraja
Head - Customer Experience Insights at Axis Bank | Consumer Insights | Insights driven Transformation
- Role
- SVP & Head - Customer Experience and Insights at Axis Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vikram Budhraja
Market Research professional with experience in Quantitative research - Brand Performance measurement, Customer experience measurement & Strategy developmentIn my current role, I am managing end to end CX program (NPS) at Bank to drive bottoms up improvement of customer experience.Previous experience entails planning, designing and executing various Market Research studies to assist critical business decisions. Managed business development, client relationships as well as insights generation.Bring a consultative approach to the table based on strong understanding of consumer psyche and behavior
Experience
SVP & Head - Customer Experience and Insights
Jan 2024 — Present
Education
Balaji Institute Of Modern Management
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
2005 — 2007
Skills
- Business Development
- Quantitative Research
- Marketing Research
- Customer Insight
- Team Management
- Consumer Behaviour
- Analytics
- Market Research
- Competitive Analysis
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