Vikram Brid
Head - Customer Experience @ CRIF India | Ex- L&T Finance| Ex-BAGIC| Ex-BALIC |Ex HDFC Ergo| Digital Platforms | CRM | Gen AI| Digital Transformation | Project Management | Transitions| Customer Experience Enthusiast
- Role
- Vice President Customer Experience at CRIF India
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Vikram Brid
A professional with over 18 years of experience in Project Management, Customer Service, Renewals and Retention, Contact Center Operations, Partner Management, Cross Sell/Upsell, Client Servicing in Insurance, NBFC sectors. Ability to implement data driven projects to enhance customer experience. Managed large projects/transitions and successfully onboarded partners. An effective communicator with excellent leadership building skills. Comfortable working with cultural diversities and well versed with building, managing and leading teams for running successful business processes.
Experience
Vice President Customer Experience
Jan 2026 — Present · Pune, IN
Oversee the resolution of customer complaints and disputes regarding credit records, ensuring compliance with regulatoryPartner with IT, Product, Operations, and Legal teams to ensure service standards are met and that customer-centricity is embedded in technology and product enhancements.
Education
Savitribai Phule Pune University
Bachelor of Computer Application(BCA), Business Administration and Management, General
Skills
- Service Delivery
- Mis
- Soft Skills
- Team Management
- Outsourcing
- Business Development
- Marketing Strategy
- Crm
- Operations Management
- Customer Service
- Sla
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