Vikram Achar

About Vikram Achar

The engineer who has a passion to solve a customer\'s problems.Experience in handling customer escalations to meet demanding deadlines and proven ability to prioritize effectivelyTechnologies- Storage(EMC object and file),Cloud(AWS-s3) Distributed System- Docker, Git, Jenkins, Virtualization- Unix, Linux and Windows, Java,(troubleshooting), shell, python- RESTful HTTP/HTTPS protocol, TCP/IP,SOAP-Kubernetes-Block,file and object storage -EMC storage box VMAX,DMX,ECS

Experience

1. Principal Escalation Engineer

   Dell Technologies

   Oct 2014 — Present · Hopkinton, MA, US

   Escalation Engineer(L3) for EMC\'s Distributed and scalable object storage cloud platforms Elastic Cloud Storage ECS-Handle critical customer escalations. Analyzed Java and python code to uncover bugs and system behavior-Develop hotfixes(patches), validate and communicate resolutions, workarounds to the entire service organization-Drive enhancement requests and provide use cases for product management and development engineering-Functional Impact Analysis of product features and issues-Accepting, triaging, and root causing customer issues-handling of political and hot customer escalations-Collaborates with other engineers and other engineering groups-Problem recreation, testing fix and,applying patches to customter system in hot esclation.

Education

• Stanford University

  AI Tools and Strategies for Product Managers

• Visveswaraiah Technological University in 2004

  Bachelor of Engineering, Information Science and Engineering

• Visveswaraiah Technological University in 2006

  Master of Technology, Design & Embedded System

  2000 — 2006

Skills

• Storage
• Time Finder
• Troubleshooting
• Open Replicator
• Raid
• Replication
• Symmetrix
• Brocade Fibre Switches
• Nas
• Fibre Channel
• Brocade Switch
• Brocade
• High Availability
• Dmx,Vmax
• Storage Area Networks
• Emc Storage
• Fiber Channel
• Srdf
• Unix
• San
• Recoverpoint
• Linux
• Vmware
• Disaster Recovery