Vikkittie Godley

Collections Officer @CMA CGM

Norfolk, VA, US

Laise with internal depts including documentation release, customer service, sales team, destination agents, cash applications, billing solutions, and booking team prepare and analyze reports for senior management reconciliation of past due detention and demurrage, misc, freight invoices escalate customers disputes to the appropriate internal depts or manage myself as needed research and analyze unapplied reports to bring resolution perform analysis to identify problems that may impact cash flow, credit, and collections generate reports to review credit exposure and compliance to credit terms and policies. review and research customers contracts developed financial models to support cash flow forecastings such as pivot tables, v-lookups, and state of accounts responsible for all customers meetings, emails, and communications review all accounts receivable balances to ensure the accuracy of all billing invoices and payments provided reports for management to help make decisions to approve, suspend, or revoke credit privileges help customers bring resolution to container disputes performed audits and mitigations b2b meetings with customers to bring resolution. assist with customers remittnace details address all short-paid invoices to bring resolution assist with all overpayments, duplicate payments, marry merges, and offsets automatic dunnings for customers past due invoices utilized sop reports to better manage communication with my customers and kpi\'s performed call campaigns assist with import and export invoices created aging reports to keep track of customers payment percentages and performance

Norfolk State University

Business