Vikhyatha Boddu
ServiceNow ITSM Developer | Incident, Change, Problem Management | Service Catalog, Flow Designer | REST Integrations | ITIL | 4+ Years Experience
- Role
- Servicenow Developer Itsm Analyst at Eviden
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vikhyatha Boddu
Hi, I’m **Vikhyatha Boddu**, a **ServiceNow ITSM professional with 4+ years of hands-on experience** in designing, configuring, and supporting ServiceNow ITSM solutions. I specialize in **Incident, Problem, Change, and Request Management**, with strong expertise in **Service Catalog, Flow Designer, Business Rules, Client Scripts, and UI Policies**. I have worked extensively on **workflow automation**,**CMDB maintenance & Discovery**, and **integrations using REST APIs**, helping organizations improve service efficiency and reduce manual effort. I actively collaborate with cross-functional teams, participate in platform upgrades, and build **reports & dashboards** to track SLA and performance metrics. Key strengths:• ServiceNow ITSM & ITIL processes• Workflow & automation optimization• Service Catalog & Service Portal• Integrations & reporting• Continuous improvement mindset Currently based in **Hyderabad** Open to **ServiceNow Developer / ITSM Analyst opportunities** Feel free to connect or message me!
Experience
Servicenow Developer Itsm Analyst
Sep 2021 — Present · Chennai, IN
Managed and enhanced Incident, Problem, and Change Management processes aligned with ITIL best practices• Designed and implemented Service Catalog items and automated workflows using Flow Designer and Business Rules• Configured UI Policies, Client Scripts, Notifications, and Inbound Actions to improve user experience• Supported CMDB maintenance and Discovery for accurate asset tracking• Integrated third-party systems using REST APIs for real-time data exchange• Developed reports and dashboards for SLA and service performance monitoring• Participated in ServiceNow upgrades, regression testing, and change deployments• Reduced manual effort by 30% through Change Management automation
Education
KAKATIYA INSTITUTE OF TECHNOLOGY AND SCIENCE
Bachelor of Technology - BTech, Computer Science
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