Vikendra Singh

About Vikendra Singh

Senior Manager with a Master of Business Administration and 10 years of experience in reputable companies. Possesses strong leadership qualities and proficiency in Transaction Monitoring, Fraud Investigation, Fraud Prevention, VisionPLUS, Oracle Sql, and Falcon (FICO)

Experience

1. Senior Manager - Transaction Monitoring & Fraud Investigation

   AU SMALL FINANCE BANK

   Jan 2025 — Present · Jaipur, IN

   Lead and oversee the end-to-end digital transaction monitoring framework across all digital banking channels (mobile, internet, UPI, Debit card, Credit card etc.) on Falcon (FICO).•Develop and optimize risk-based rules, thresholds, and scenario models on Falcon (FICO).•Ensure coverage of emerging fraud typologies (e.g, Phishing, Vishing, QR scams, Apk Fraud etc.).•Supervise and guide teams conducting complex digital fraud investigations.•Ensure thorough documentation and closure of fraud cases in accordance with internal policies and regulatory standards.•Conduct root cause analysis (RCA) and provide actionable insights for fraud prevention.•Ensure compliance with regulatory guidelines (e.g, RBI, FIU, AML/CFT frameworks).•Oversee the filing of CPFIR as per the RBI guidelines. •Act as a key point of contact for internal audits, Compliance, regulatory inspections etc. •Drive the adoption and enhancement of fraud monitoring technologies. •Partner with IT and cybersecurity teams to ensure fraud detection systems are integrated, updated, and resilient.•Build dashboards and metrics to monitor effectiveness of detection systems and investigation outcomes.•Lead initiatives to leverage predictive analytics and improve early fraud detection capabilities.•Lead and mentor a high-performing Transaction monitoring and investigation team.•Collaborate with cross-functional stakeholders (Product, Risk, IT, Legal, Compliance) for case resolution and process improvement.•Represent the fraud risk function in senior-level committees and strategy discussions.•Ensure timely resolution of escalated fraud complaints in line with defined SLAs.•Support customer communication and awareness initiatives on digital fraud prevention.

Education

• Swami Vivekanand Subharti University (SVSU), Meerut

  MBA, Production & Operations Management

  2019 — 2021

• Dr. B. R. Ambedkar University, Agra

  Bachelor of Commerce (B.Com.), Accounting

  2012 — 2015