Vik Doneva
Driving Operational Excellence at SC Johnson
- Role
- Order to Cash Center of Excellence at SC Johnson
- Location
- Kenosha, WI, US
- LinkedIn followers
- 500 followers
About Vik Doneva
I consistently deliver results in dynamic environments by leveraging process expertise, technical skills, and strong cross-functional collaboration to achieve business goals. I translate business needs into technical requirements to align business users with technical teams, and implement solutions that enhance performance.
Experience
Order to Cash Center of Excellence
Aug 2021 — Present
Fostered effective communication and mutual trust across departments and teams.• Leveraged cross-functional and global partnerships, in-depth SAP and business process knowledge to resolve unique ordering issues.• Developed comprehensive documentation for troubleshooting recurring technical issues, reducing resolution times and improving consistency across the team. • Championed and completed multiple OPEX projects, enhancing efficiency and effectiveness.• Facilitated seamless communication between technical and business teams to successfully launch new automation tools and support ERP system upgrade. • Contributed to the effective on-boarding of new team members by providing training and ensuring Standard Operating Procedures adhere to current processes.• Consolidated and revised global and local SOP documentation.• Provided critical support for quarterly and annual ICFR audits for the North America Order Processing team.• Recommended and implemented enhancements to ICFR audit process.
Education
University of Wisconsin-Parkside
B.A., Digital Arts, Business
2006 — 2010
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