Vikram Bose

About Vikram Bose

Proven international executive with deep, multi-functional leadership experience across Tier 1 global financial institutions (HSBC, NatWest, NAB). Adept at architecting and scaling multi-national operations, leading large-scale digital and organizational transformation, and managing $100M+ global cost centers and business lines.Expertise in bridging strategic vision with operational execution, ensuring regulatory compliance, and driving enterprise-wide commercial success. Recognised for success in greenfield business launches and complex turnaround management, with a sharp focus on embedding customer obsession and operational excellence across all lines of business. Well skilled in effective Board and C-Suite level stakeholder engagement on complex strategic and governance topics.Core Executive CompetenciesGlobal P&L & Financial Stewardship: Multi-country large scale operations with $100M+ Cost Center Management, Value Realization, Vendor Management & Outsourcing Strategy. Enterprise Operations & Change: Digitalization, Lean Process Architecture, Large-Scale Program Management, Operating Model Design, Post-Merger Integration.Risk & Governance: Regulatory Compliance, Enterprise Risk Management, Third-Party Governance, Board Reporting & Committee Chairmanship.Strategy & Growth: Greenfield Launch, Turnaround Management, Customer Obsession/CX Strategy, Strategic Partnerships, Commercial Planning.Leadership & Engagement: Executive Stakeholder Management, C-Suite & Board Communication, Building High-Performing Multi-Cultural Teams FTEs).People : Building purpose driven and customer centric high performance teams, Creating future leaders within multiple functions and driving Inclusion agenda.

Experience

1. Executive - Customer Service Operations

   NAB

   Jan 2025 — Present · IN

   Strategic Leadership: Key member of the NAB India executive leadership team, shaping the location\'s strategic vision and engaging directly with the NAB India Board and key global business committees in Corporate & Institutional Banking (C & IB).Transformation: Led cross-functional teams on the strategic agenda of customer centricity and AI deployment, successfully embedding Human-in-the-Loop AI models at pace to build significant scale and transformation capabilities across the NAB India footprint.Large-Scale Operations: Accountable for leading a large, multi-domain team covering Financial Crime (CDD, KYC), Business Lending, Home Ownership, and multiple other product/services across C & IB, Business & Private Wealth, Personal Banking.Scale & Efficiency: Drove strategic agenda to build scale at pace across NAB India, successfully transforming and transitioning new, complex work streams while maintaining compliance and operational stability.

Education

• Department of Geology, University of Delhi

  M.Sc, Applied Geology

  1989 — 1992

Skills

• Transition Management
• Business Process Re-Engineering
• Stakeholder Management
• Designing and Deploying Strategy
• Team Leadership
• Human Resources
• Thought Leadership
• Shared Services
• Finance
• Mis
• Employee Engagement
• Vendor Management
• Designing
• Offshoring
• Operations Management
• Relationship Management
• Outsourcing
• Training
• Operational Risk Management
• Pmo
• Strategy
• Leadership
• Retail Banking
• Software Deployment
• Banking
• Risk Management
• Team Management
• Project Planning
• Large Cost Pool Managment
• Project Portfolio Management
• Change Management
• Business Process Improvement
• Driving Global Transformation Progamme
• Project Delivery
• Senior Stakeholder Management
• Financial Services
• Crm
• Management
• Business Transformation
• Payments