Vikas Verma
Manager, IT Operations | Modern Workplace, Infra & Cloud Support
- Role
- Information Technology Operations Manager at Tata Communications Transformation Services (TCTS)
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vikas Verma
10+ years of IT leadership experience, progressively grown from ground-level L1 support to leading IT Service Desk and cloud infrastructure operations. Proven track record with 100+ client kudos for service excellence, ownership, and responsiveness. Known for stakeholder engagement, team leadership, and a strong customer-first mindset. Currently leading CX-focused IT Operations under an MSP model, with a strong focus on stakeholder alignment, SLA governance, and service excellence. I’ve immersed myself in: Mapping stakeholder expectations and success metrics Strengthening service dashboards, RCA reviews, and CSAT initiatives Establishing governance rhythms and initiating service improvement plans Identifying automation opportunities to reduce manual effort and improve turnaround Laying the foundation for a scalable SIAM model tailored to business goals I believe in transparent delivery, measurable progress, and practical leadership. I go beyond ticket management to facilitate transitions, foster trust, and catalyse transformation.
Experience
Information Technology Operations Manager
Tata Communications Transformation Services (TCTS)
Jul 2025 — Present · Mumbai, IN
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.