Vikas Vikram Krishna

About Vikas Vikram Krishna

I am an enterprising and visionary Operations Leader with over 17 years of extensive experience in Retail Liability Banking Operations, Sales Order Management, and Vendor Governance. My career has been marked by a proven track record of improving turnaround times, strengthening compliance, and elevating customer experience in high-volume banking environments. I am adept at driving automation to reduce manual effort, enhance process transparency, and optimize large-scale operational workflows.Throughout my career, I have successfully led initiatives that have significantly improved client onboarding processes, resulting in a 10% reduction in turnaround times and a measurable increase in client satisfaction scores. I have been recognized for my ability to resolve complex escalations and partner effectively with cross-functional teams to streamline operations. My commitment to operational excellence is reflected in my recent initiatives that generated cost savings of around Rs. 60 Lac. I am passionate about leading teams, fostering a culture of high morale, and delivering business value.I believe great operations are not just about compliance and control, but also about enabling business growth and customer trust. That’s why I’ve consistently focused on building high-performing teams, developing vendor partnerships, and leveraging digital transformation to drive impact at scale.Looking ahead, I am passionate about leading transformation in the banking sector, where efficiency, customer centricity, and innovation intersect to shape the future of financial services.Key Achievements- Enhanced client onboarding processes, reducing turnaround times by 10% and increasing client satisfaction scores- Generated cost savings of approximately Rs. 60 Lac through operational improvements and effective resource management- Recognized with multiple awards for exceptional execution and leadership, including Best Performance & STAR SMT Performer Award at AU Small Finance Bank.

Experience

1. Deputy Vice President

   AU SMALL FINANCE BANK

   May 2025 — Present · Bengaluru, IN

   In my current role, I lead strategic initiatives in client onboarding and service delivery, overseeing the entire account operations process. I have successfully directed end-to-end client onboarding, ensuring high-performance execution for complex portfolios while maintaining strict regulatory compliance. My focus on operational excellence has led to significant improvements in turnaround times and service quality.Achievements: I have implemented strong governance routines and quality checkpoints that have enhanced compliance and minimized audit observations. Additionally, I have championed automation opportunities that have increased transparency and reduced manual touchpoints, resulting in improved service monitoring across the client lifecycle.

Education

• NIIT Technologies

  DIPLOMA, Computer Programming, Specific Applications

  2001 — 2004

• Guru Ghasidas University

  Bachelor of Arts (B.A.), Sociology, Political Science & English Literature

  2000 — 2003

• Jetking Infotrain

  Advance Diploma, COMPUTER HARDWARD & NETWORKING

  2004 — 2005