Vikas Maheshwari

Experience

1. Customer Service Specialist

   Agilent Technologies

   Dec 2021 — Present · Manesar, IN

   Playing a key role, who interfaces with customers and sales, being an active team player handles a variety of pre- and post-salesfunctions.Responsible for all activities related to Quote to Cash - from creating quote to order invoice uploading and internal/externalcustomer coordination for order status/tracking.Single-handedly working on entire US & CA consumables web outlook mailbox which consist- online store orders, customer casesand order blocks.Generating reports and finalizing closure report at the end of the month which gives clear visibility to hierarchy on Agilent’s onlinestore productivity.Keeping positive attitude to delight customers, above and beyond the call of duty.Establishing and maintaining strong relationships with customers & ColleaguesPunctual in fast paced working environment & well-organized to maximize productivity.Focused & High-level accuracy with minimal/no defects in daily quality audits.Works closely with sales and support teams to foster high customer satisfaction and generate profit.Demonstrated business judgment in need by knowing when to work independently and when to collaborate.Positively manages stress that is typical in a customer service environment and provides solution-oriented feedback.Cross trained in Customer master data governance and several other processes. Also contributing to their volumes often.Having “ownership taking” positive attitude, collaborating closely with internal and external customers while both spread across theglobe, appreciated by them and hierarchy through emails/ Monthly R&R ceremony.Day-to-day working knowledge on tools like – SAP, CRM, CIAM (Customer identity and access management), SharePoint, Mendix,Tax, Online store testing portals etc.Responsible for conducting training of new team members for Agilent’s online & Amazon store.Trained in online store order testing and responsible for generating test orders to identify the Agilent Online store\'s glitch.

Education

• Allahabad Agricultural Institute

  Bachelor's degree

  2012 — 2015