Vikas Singh

About Vikas Singh

Driving Continuous Improvement | AI Integration | Digital Transformation LeadershipAs a results-driven leader with extensive experience in Continuous Improvement (CI) and Digital Transformation, I specialize in optimizing processes, fostering innovation, and leveraging advanced technologies to deliver measurable business impact. My expertise spans Lean Six Sigma methodologies, automation, and AI-driven solutions, enabling organizations to achieve operational excellence and sustainable growth.I am passionate about embedding AI into business workflows—from automating repetitive tasks to harnessing predictive analytics for smarter decision-making. By integrating AI and machine learning into HR, finance, and shared services, I help organizations unlock efficiency, enhance customer experience, and build future-ready capabilities.Key focus areas include:Continuous Improvement: Driving structured CI programs, process mapping, and ideation to create a culture of excellence.Digital Transformation: Implementing automation tools (RPA, Power Automate), data analytics (Power BI), and cloud solutions to modernize operations.AI Strategy & Adoption: Identifying opportunities for AI integration, managing change, and ensuring ethical, compliant deployment of AI technologies.Leadership & Collaboration: Building high-performing teams, engaging stakeholders, and aligning transformation initiatives with strategic business goals.My mission is simple: to bridge the gap between technology and people, ensuring that innovation translates into tangible outcomes.

Experience

1. Director - Ci & Digital Transformation Capita Group Shared Services

   Capita

   Aug 2025 — Present · Maharashtra, IN

   Driving Continuous Improvement | AI Integration | Digital Transformation LeadershipAs a results-driven leader with extensive experience in Continuous Improvement (CI) and Digital Transformation, I specialize in optimizing processes, fostering innovation, and leveraging advanced technologies to deliver measurable business impact. My expertise spans Lean Six Sigma methodologies, automation, and AI-driven solutions, enabling organizations to achieve operational excellence and sustainable growth.I am passionate about embedding AI into business workflows—from automating repetitive tasks to harnessing predictive analytics for smarter decision-making. By integrating AI and machine learning into HR, finance, and shared services, I help organizations unlock efficiency, enhance customer experience, and build future-ready capabilities.Key focus areas include:Continuous Improvement: Driving structured CI programs, process mapping, and ideation to create a culture of excellence.Digital Transformation: Implementing automation tools (RPA, Power Automate), data analytics (Power BI), and cloud solutions to modernize operations.AI Strategy & Adoption: Identifying opportunities for AI integration, managing change, and ensuring ethical, compliant deployment of AI technologies.Leadership & Collaboration: Building high-performing teams, engaging stakeholders, and aligning transformation initiatives with strategic business goals.My mission is simple: to bridge the gap between technology and people, ensuring that innovation translates into tangible outcomes.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  MBA-CFA, Finance

  1995 — 1997

• Indian Statistical Institute (ISI), New Delhi

  Master Black Belt, Lean Six Sigma

  2011 — 2014

• American Society for Quality (ASQ)

  Certified Manager of Quality / Organisational Excellence, Quality Management

  2009 — 2009

• National Institute of Technology Durgapur

  BE, Metallurgy

  1990 — 1994

• IBS Hyderabad

  CFA, Finance

  1995 — 1997

Skills

• Iso
• Business Process Improvement
• Lean Manufacturing
• Cmmi
• Quality Management
• Master Black Belt
• Consulting
• Business Transformation
• Iso Standards
• Process Improvement
• Assessor on Scampi Cmmi
• Process Excellence
• Service Delivery
• Business Analysis
• Business Process Automation
• Management
• Quality System
• Robotics
• Lean Thinking
• Copc
• Bpo
• Quality Assurance
• Black Belt
• Business Process Outsourcing (Bpo)
• Innovation Management
• Team Management
• Strategy
• Six Sigma
• Operational Excellence
• Leadership
• Vendor Management
• Business Process Re-Engineering
• Innovation