Vikas Pandit
Telecom Operations Leader | Customer Complaint Expert | Driving Network Excellence & Process Innovation at Airtel Center | Ex Jio NHQ
- Role
- Ncrt Lead at airtel
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikas Pandit
Telecom operations leader with 10+ years of experience driving customer success, network…
Experience
Ncrt Lead
Jan 2023 — Present · Gurugram, IN
Driving process excellence in Airtel’s network complaint operations by leading automation projects, deploying advanced tools, and guiding circles to deliver efficient, customer-focused solutions and continuous service improvement. Pioneered the use of tool automation for streamlined complaint handling, ensuring smooth, error-free operations and rapid resolution at scale. Deep dive on repeat complaint reduction, leveraging analytics and digital solutions to address root causes. Improved churn, repeat, and reopen rates across circles through targeted interventions and agile process redesign. Directed supervision & audit of Circle TSG NPI, introducing new automated workflows for consistent process betterment and efficiency. Expert in TSG NPI Resource Management, championing tool-driven practices and optimal resource utilization for maximum impact.Relentlessly committed to innovation, operational excellence, and team empowerment to transform the customer experience.
Education
Mangalayatan University, Aligarh
Bachelor of Technology(B.Tech)
2009 — 2013
Saraswati Vidya Mandit Inter College, N.T.P.C. Unchahar
Matriculation
2006 — 2007
Saraswati Vidya Mandit Inter College, N.T.P.C. Unchahar
Intermediate
2008 — 2009
Green World Management Consultant & Training Institute
BSS Diploma In Occupational Safety Health & Environmental Management
2016 — 2017
Karnataka State Open University
M.Tech
2013 — 2015
Mangalayatan University, Aligarh
Diploma
2010 — 2011
Skills
- Project Planning
- Minilink Sm
- Minilink Tn
- Html
- Creative Writing
- Omt Package (R37a/R40j/R41h)
- C++
- Microsoft Office
- Adobe Photoshop
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