Vikash Sharma
Solutions Architect @Ps Hummingbird
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WORK HISTORY
Solutions Architect @Ps Hummingbird
Berlin, DE
Building scalable enterprise solutions using Dynamics 365 Customer Service, PowerApps, and Customer Insights (Journeys). Designing integrations between on-premises systems and cloud platforms like Azure Data Lake and Dataverse. Leveraging Azure Event Hub, Service Bus, and Azure Functions for real-time, secure data synchronization. Collaborating with cross-functional teams to ensure seamless end-to-end architecture and data governance. Contributing to AI Foundry initiatives to explore AI-driven enhancements in customer service workflows. Prototyping AI-based use cases such as intelligent case routing, conversation summarization, and agent assistance using Azure OpenAI and Microsoft AI services.
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.), Computer Science
ABOUT VIKASH SHARMA
With over 10 years of experience in Dynamics CRM, Customer Engagement, Power Platform, Azure, AWS and DevOps, I am a Solution Architect at PS Hummingbird, where I design and implement innovative and effective solutions for diverse clients across various industries and domains. I hold multiple Microsoft certifications, including MCSE, MCT, and MCSA, that demonstrate my proficiency and expertise in Dynamics 365 and related technologies.As a Sr. Solution Architect, I collaborate with the clients and the project teams to understand the business needs, define the functional requirements, and document the solution design. I also configure and customize the Dynamics CRM application, and oversee the development and testing of custom code, integrations, and reports. Additionally, I train and support the end users and system administrators, and ensure the successful deployment and adoption of the solution. I am passionate about delivering high-quality solutions that meet the client\'s expectations and goals, and I constantly update myself with the latest trends and best practices in Dynamics 365 and the CRM domain.
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