Vikash Singh
Service Delivery Analyst @Calance
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WORK HISTORY
Service Delivery Analyst @Calance
Gurugram, IN
Roles and Responsibilities-Monitor servers using the Nagios tool.Create and manage tickets in USD Tools for clients.Monitor hosts and services using the Uptime tool for different clients.Create and disable user accounts as needed.Investigate CrowdStrike alerts, filtering and organizing them for efficient resolution.Generate reports using the ServiceNow (SNOW) tool.Review and manage incident and request tickets in ServiceNow and the USD portal.Reset SAP passwords for the production environment.Perform first-level troubleshooting for SOC tickets.
EDUCATION
Lovely Professional University
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT VIKASH SINGH
Enthusiastic and detail-oriented BBA graduate with a strong academic background seeking to launch a career as a System Engineer. Eager to leverage my analytical skills, problem-solving abilities, and passion for technology to contribute effectively in a dynamic IT environment.
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