Vikash Maurya
Blogger l Trader and Investor l Customer Support Specialist I CRM & User Access Management l Enhancing Client Experience at TCS l Data Scientist
- Role
- Customer Support Engineer at Tata Consultancy Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vikash Maurya
Customer Support & CRM Specialist l Future IT Leader l Passionate about Technology and Service ExcellenceI am a dedicated Customer Support Specialist & Service Desk Specialist with expertise in CRM management and IT Service Operations.Currently working at TCS, I handle user concerns via chat and email, manage access requests, and ensure seamless client operations. Previously at Teleperformance, I gained valuable experience in customer service, enhancing my ability to resolve queries and optimize user experiences.Academic Excellence and Future AspirationsI hold a Bachelor of Arts (BA) degree from Veer Bahadur Singh Purvanchal University and I am eager to deepen my technical expertise. To achieve this, I plan to pursue a Master of Computer Applications (MCA) from Amity University - A crucial step towards mastering Software Development, Database Management, and IT Service Automation.My goal is to transition into a tech - driven leadership role, where I can integrate CRM Analytics, IT Service Automation, and Business Process Optimization to drive efficiently and innovation.What Sets Me Apart?CRM & Service Desk Expertise - Ensuring smooth client interactions & data management.Problem-Solving Mindset - Quickly identifying & resolving customer concerns.Process Optimization - Streamlining workflows for enhanced productivity.Continuous Learning - Staying ahead with new technologies & industry trends.With a strong foundation in customer service, IT support, and CRM, I am on a path to becoming a technology-driven service management leader. I am eager to collaborate, innovate and make an impact in the IT service and automation space.Beyond my professional expertise, I am passionate about reading, travelling, fitness and enjoying a great cup of tea. I believe that continuous learning, exploration, and a healthy lifestyle enhance both personal and professional growth, helping me bring energy and refresh perspectives to every challenges.
Experience
Customer Support Engineer
Dec 2023 — Present · Mumbai, IN
Customer Support & Service Desk SpecialistUser Support & Issue Resolution : Handle customer concerns via chat and email, ensuring timely resolution and high customer satisfaction.IT Service Desk Operations : Raise and escalate L2/L3 tickets, coordinating with technical teams for swift issue resolution.CRM Management : Provide user access, maintain client data, and manage permission within CRM system.Process Optimization : Streamline workflows to enhance efficiency and improve service delivery.Collaboration & Stakeholder management : Work closely with internal teams and clients to ensure seamless support operations.
Education
Veer Bahadur Singh Purvanchal University, Jaunpur
Bachelor of Arts - BA
2018 — 2022
Amity University
Master of Computer Applications - MCA
2024 — 2026
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