Vikash Kumar
Mahindra Electric Origin SUVs l EX-Euler Motors Pvt Ltd |EX-Eklavya Infra Pvt Ltd | Customer Service Professional Resolving Issues, Creating Loyalty | Dedicated to Customer | Service operations
- Role
- Area Service Executive at Mahindra Electric Origin Suvs
- Location
- Patna, BR, IN
- LinkedIn followers
- 500 followers
About Vikash Kumar
As a dedicated Customer Service and Care Executive with experience at Euler Motors Pvt…
Experience
Area Service Executive
May 2025 — Present · Patna, IN
1) Meeting RO wise service targets (spare parts etc.)2) Focusing on enhancing end to end customer experience3) Manage targets4) Adopting and executing service actions in a timely manner5) Managing training schedules & onboarding of dealership manpower etc.6) Detailed overview across Dealer Manpower availability, training plan for dealership,%age trained,%age certified7) Maintain Adherence to MEAL CI norms, Adopting digital SQ initiatives, availability of necessary tools and equipments, updated diagnostic softwares8) Understanding across Workshop Processes & Mgmt Systems – Ensure process parameters in place at workshops, adhering to Business Development Process, DMS, QLIKVIEW, Shop Floor Process, defining Dealer Role Holder Responsibility, Review & Recognition, All KPI related data to be available and…9) Collaborate with Tekliner & Cotek teams to navigate issues10) Handle MIS and program management
Education
College of Commerce
Master of Science - MS
Placement Cell , NSITBihta
Diploma
2017 — 2020
College of Commerce
Bachelor of Science
2016 — 2018
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