Vikaas Kummr
Housekeeping Supervisor @ OUR HABITAS part of ENNISMORE
- Role
- Housekeeping Supervisor at OUR HABITAS
- Location
- Patna, BR, IN
- LinkedIn followers
- 500 followers
About Vikaas Kummr
I am a highly motivated, conscientious and competent collaborator who possesses in depth…
Experience
Housekeeping Supervisor
Nov 2023 — Present
Assigned housekeeping staff to specific shifts and villas blocks based on abilities and daily requirements.Trained and mentored all new personnel to maximize quality of service and performance.Managed laundry sorting, washing, drying, and ironing.Evaluated employee performance and developed improvement plans.Adhered to safety protocols by enforcing proper equipment usage.Increased employee performance through effective supervision and training.Completed schedules, shift reports, and other business documentation.Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.Scheduled and prioritized tasks to staff, overseeing work completion.Addressed customer feedback and complaints to maximize satisfaction.Conducted regular villas inspections to verify compliance with housekeeping standards.Collaborated with management to develop long-term strategies for housekeeping and janitorial department.Conducted regular audits of public spaces and staff work areas to maximize quality control.Developed and implemented staff recognition programs to motivate and reward employees.Implemented daily, weekly and monthly cleaning routines for staff to follow.Prepared and submitted reports to demonstrate staff productivity and areas of improvement.Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Punjab Technical University, Jalandhar
Bachelor's degree
2007 — 2012
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