Vikas Girdhar

About Vikas Girdhar

Vikas has Over all 10 Years experience Six Sigma (Green Belt) & ITIL V3 Experts Certified…

Experience

1. Senior Information Technology Specialist

   NTT DATA

   Feb 2016 — Present · Noida, IN

   Accountable and responsible for quality Audits and on-time delivery of SIAM projects (Change, Incidents, Configuration & Problem Management) for American Express (Global Business Travel)• Working on Service Now for Change Management and Support for Process/ Procedure Implementation & Quality Audits• Establish and maintain strong, productive and collaborative relationships with the Service Providers.• Handle Escalation Management to ensure smooth Operations.• Identify potential risks proactively and highlight with Customer & Service Providers for timely mitigation by Audits & implementation.• Coordinate with concerned stakeholders and getting necessary approvals from application/server owners• Audit changes and ensure timely closure to avoid any SLA breach.• Creating Reports in Service Now for better tracking and process improvements.• Applying CSI to Prepare & share various reports and further, ensure quality control.• Preparing the different reports such as Monthly metrics, DSR, CAB & other management related reports.• Cheer weekly CAB meetings & CSI meetings.• Cheer weekly Quality meetings & providing CSI’s.• Review changes to insure Implementation, Test and Back out plans with appropriate levels are provided with every single change.• Follow up on Post Implementation Process.• Review of Closure of changes

Education

• EXIN your ICT competence partner

  ITIL V3 Expert

  2018 — 2018

• CBSE

  Bachelor of Commerce (B.Com.)

  1990 — 2003

• DIT School of Business Greater Noida

  PGDM

  2007 — 2009

Skills

• IT Service Management
• Itil
• Service Delivery
• Change Management
• Pre-Sales
• Incident Management